Answers to common questions — or reach our team directly.
Frequently Asked Questions
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. If you're not logged in yet, you'll be asked to sign in or create a free account before checkout — your cart is saved automatically so nothing is lost.
What payment methods do you accept?
We accept online payments as well as Cash on Delivery (COD) on eligible orders. Payment options are shown at checkout.
How can I track my order?
Log in and visit "My Orders" from your account dashboard, or click "Track Orders" in the site header, to see the live status of every order.
What is your return / exchange policy?
See our full Return Policy page for eligibility and steps. Approved return/exchange requests can be raised directly from your account dashboard.
Do you offer bulk / wholesale pricing?
Yes — visit our Bulk Order page to request a quote for volume orders of threads, lace, or embroidery materials.
How do I reset my password?
On the login page, click "Forgot Password?" and follow the OTP verification steps to set a new password.
